Moved our current installation from one PC to another. (Server) When we try to start the application it complains about a file was locked. ("A file is LOCKED BY ANOHER UJSER") Looks like we are using version 5. How do we clear this error....
This can be caused by one of two things:
- You have multiple copies open and the same file is in use
- You don't have permissions to open files in the location you're trying to open the files.
For 1 check and see if another instance is running in Task manager and kill it - make sure you are only running a single instance.
For 2 make sure you copied Help Builder into a folder that has at least read and execute permissions. It's also possible your Anti-Virus will cause issues with running out of a non-Program Files location.
FWIW, this is the reason it's not recommended that you 'move' an installation - if you want to install somewhere else use the installer and it will install the proper permissions.
+++ Rick ---