HTML Help Builder
Moved Help Builder
Gravatar is a globally recognized avatar based on your email address. Moved Help Builder
  Alease Bodenstab
  All
  Sep 17, 2024 @ 05:30am

Moved our current installation from one PC to another. (Server) When we try to start the application it complains about a file was locked. ("A file is LOCKED BY ANOHER UJSER") Looks like we are using version 5. How do we clear this error....

Gravatar is a globally recognized avatar based on your email address. re: Moved Help Builder
  Rick Strahl
  Alease Bodenstab
  Sep 17, 2024 @ 07:30am

This can be caused by one of two things:

  1. You have multiple copies open and the same file is in use
  2. You don't have permissions to open files in the location you're trying to open the files.

For 1 check and see if another instance is running in Task manager and kill it - make sure you are only running a single instance.

For 2 make sure you copied Help Builder into a folder that has at least read and execute permissions. It's also possible your Anti-Virus will cause issues with running out of a non-Program Files location.

FWIW, this is the reason it's not recommended that you 'move' an installation - if you want to install somewhere else use the installer and it will install the proper permissions.

+++ Rick ---

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