FoxInCloud
smartphone disconnection
Gravatar is a globally recognized avatar based on your email address. smartphone disconnection
  Vincent H.
  All
  Sep 19, 2022 @ 01:14am

Hi there,

When I consult my application from a smartphone (Android or iPhone), I am disconnected after the home page.

Are you encountering the same issue ?

Gravatar is a globally recognized avatar based on your email address. re: smartphone disconnection
  FoxInCloud Support - Thierry N.
  Vincent H.
  Sep 19, 2022 @ 09:26am

Hi Vincent,

Please make sure your browser accepts cookies:

allow cookies

Gravatar is a globally recognized avatar based on your email address. re: smartphone disconnection
  Vincent H.
  FoxInCloud Support - Thierry N.
  Sep 19, 2022 @ 09:54am

No change (Android)

Does it work for you?

Gravatar is a globally recognized avatar based on your email address. re: smartphone disconnection
  FoxInCloud Support - Thierry N.
  Vincent H.
  Sep 19, 2022 @ 10:13am

Yes, it works on iPhone

To see what happens, we need:

  • a screencast with date-time,
  • the phone IP (Wifi recommended),
  • the app's Session and Log tables

TIA

Gravatar is a globally recognized avatar based on your email address. re: smartphone disconnection
  Vincent H.
  FoxInCloud Support - Thierry N.
  Sep 19, 2022 @ 11:27pm

Here is the screencast, 17/09/2022 - 16h54:

I send you the table by e-mail

Gravatar is a globally recognized avatar based on your email address. re: smartphone disconnection
  FoxInCloud Support - Thierry N.
  Vincent H.
  Sep 20, 2022 @ 02:45am

The second request that initializes the form tabord.scx increments the tab ID from 3 to 4, as if the page opened in a new tab:

{wwRequestLog.dbf}
17/09/22 16:54:43,"3580_6FI108X8J-001","tabbord.doo","86.225.243.38","11401564",F,"6FH0QSIAA_3","tabbord.scx",0,0,0,000,0,000,0,000,0,000,0,000,0,000,0,437,0,000,0,000,0,000,0,016,0,47,0,000,0,000,0,45,0,0,F
17/09/22 16:54:44,"3580_6FI108Y0B-001","methexec.doo","86.225.243.38","11375872",F,"6FH0QSIAA_4","tabbord.scx",1,0,0,016,0,031,0,000,0,000,0,000,0,015,0,000,0,000,0,000,0,000,0,000,0,08,0,000,0,000,0,06,0,5,F

New user ID opens a new session.

Gravatar is a globally recognized avatar based on your email address. re: smartphone disconnection
  Vincent H.
  FoxInCloud Support - Thierry N.
  Sep 20, 2022 @ 03:28am

Same thing when I try to connect directly in the folder, without going through the dashboard (12h21 - ip 109.xxx.xxx.xxx)

But why is this only a problem on smartphones (same problem with my wife's iphone) ?

Gravatar is a globally recognized avatar based on your email address. re: smartphone disconnection
  FoxInCloud Support - Thierry N.
  Vincent H.
  Sep 20, 2022 @ 04:00am

iPhone, Android

All browsers? which ones ?

Gravatar is a globally recognized avatar based on your email address. re: smartphone disconnection
  Vincent H.
  FoxInCloud Support - Thierry N.
  Sep 20, 2022 @ 05:02am

neither Chrome nor Safari

Gravatar is a globally recognized avatar based on your email address. re: smartphone disconnection
  Vincent H.
  FoxInCloud Support - Thierry N.
  Sep 20, 2022 @ 09:48am

From Safari it's OK

Gravatar is a globally recognized avatar based on your email address. re: smartphone disconnection
  FoxInCloud Support - Thierry N.
  Vincent H.
  Sep 21, 2022 @ 08:37am

Could reproduce on Chrome 105.0.5195 for iOS (iPhone).

The only possible explanation is that Chrome on iOS and/or Android does not support the window.onunload event although it's supposed to.

Requires additional research before changing a feature respecting the standards.

Gravatar is a globally recognized avatar based on your email address. re: smartphone disconnection
  Vincent H.
  FoxInCloud Support - Thierry N.
  Sep 21, 2022 @ 08:42am

Thank you Thierry for your perseverance !

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